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Tag Archive for 'nonprofit'

Nonprofit? Use Technology? Do This Now!

NTEN, the Nonprofit Technology Network, has announced that its 2010 Nonprofit IT Staffing Survey is now open for submissions. Now in its fifth year, the survey collects benchmarking information in areas including how IT is structured and situated within organizations, staffing and responsibilities, budgets, training, salaries, and retention. 

I had the opportunity to ask Holly Ross, NTEN’s Executive Director, a few questions about this year’s survey.  With information technology evolving so rapidly, I was particularly interested in any changes to the survey in response to changes in the technology landscape.  Holly responded:  ”The most significant change is in the area of outsourcing.  Instead of simply asking if you manage a function in-house or through outsourcing, we also give you the option to choose the cloud.  I hope this will allow us to understand how nonprofits are using the cloud in a more meaningful way.”

What about social media? “Obviously, the NTEN crowd loves to talk about social media, but it’s only a small piece of the overall technology puzzle”, says Holly.  (This author couldn’t agree more!)  ”We’re definitely interested in how folks are staffing social media, and how much time they spend on it versus other technology initiatives.  That said, it won’t be a primary focus of this report. We have a Nonprofit Social Network Benchmark Report that we publish annually for folks that are more interested in that.”

“A great tool to take to management when making the case for IT investments.” The results of the survey are made available at no charge to the entire nonprofit committee.  As a consultant to nonprofit organizations, many of whom grapple with the role and management of technology, I have found the results very useful. In particular, last year’s results — reflecting input from over 1,000 respondents — provided me with insight into the factors that organizations consider most important when hiring IT staff, as detailed in my post A Look at Nonprofit IT Staffing. Holly points out that the survey is “a great tool to take to management when making the case for IT investments.  Of course, every organization has to make decisions like that in the right context, but it can be helpful to know what others can doing.”

As Holly says, “the report only works when we have good data from across the sector, so please take the survey!”  Need added incentive, participants in this year’s survey can also choose to enter to win a $250 Amazon gift card.

So what are you waiting for?  Help yourself, help your organization, and help the sector — take the survey now!

Photo credit: Alan_DCreative Commons License

Social Media & Social Networking for Nonprofit Organizations

This week, I had the pleasure of presenting at Rutgers Business School as part of the Institute for Ethical Leadership’s 2010 Nonprofit Leadership Certificate Program. In addition to conducting sessions on nonprofit compensation for both the executive and emerging leaders tracks, I welcomed the opportunity to conduct a plenary session on the use of social media and social networking for nonprofit organizations. The session offered the program participants an overview of what social media is, why many nonprofit organizations are choosing to use it, and some tips on how to go about implementing or enhancing their organizations’ social media presence and practices.
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2010 Nonprofit Human Resources Conference: Pay for Today (and Tomorrow)

Lately, it seems that any sentence containing the words “nonprofit” and “compensation” is related to the scrutiny of pay provided to the presidents and other top executives of organizations. However, for most nonprofit organizations, far more compensation dollars are paid to the broader, non-executive employee population.
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Paying Attention to Turnover in the Nonprofit Sector

“Where are they going to go?”

“They’re lucky to have a job.”

These are, unfortunately, actual statements I’ve heard in the past year from nonprofit managers, offered as rationales for not taking steps to advance human resources practices within their organizations. While there is no question both the economic downturn and its effect on labor markets have limited employment opportunities for many nonprofit employees, it has by no means brought the market to a halt, and staff turnover and retention continue to be important issues on which nonprofit employers should focus.
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Nonprofit Blog Carnival: Development in Demand

I’m honored that my recent post “Development in Demand: Challenges for Fundraising Professionals & Employers” was among the four selected for the May Nonprofit Blog Carnival, hosted by Mark Horoszowski on his Helping Help blog.

NYC Nonprofit Jobs 5/30/10

This week’s roundup of interesting nonprofit sector job openings in and around New York City from my Twitter stream, clients, network, and other sources highlights 17 individual job openings, as well as five organizations that are currently recruiting for multiple positions.
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A Look at Nonprofit IT Staffing

While generally working behind the scenes, information technology (IT) professionals have long been important to nonprofits as they strive to function as modern, efficient organizations. The importance of IT in most organizations continues to increase as nonprofits seek to fully utilize social media and online fundraising and as they explore the potential of technologies such as content management systems (CMS), contact relationship management (CRM) and software as a service (SaaS).

Last month, the annual conference of the Nonprofit Technology Network (NTEN) in Atlanta brought together more than 1,400 professionals with various roles in nonprofit IT. In advance of the conference, NTEN released its fourth annual IT Staffing and Spending Report. The survey offers a broad range of nonprofit IT management benchmarks drawn from the survey responses of more than 1,000 respondents representing a range of nonprofit organization types and sizes. In reviewing the report, I was particularly interested in staffing-related issues that emerged from the survey results.

What Matters Most?

Among the most interesting findings for me were respondents’ views of the most important factors to consider when hiring IT staff. The following chart summarizes their ratings of a variety of factors on a scale of one (not at all important) to five (extremely important).

Perhaps not surprisingly, past experience with technology was viewed as the most important factor. But, ranked right behind this were the “softer” factors of fit with organizational culture and attitude/personality. Possession of a degree/formal education was a distant last.

How’s the Market?

At times during the past two decades, IT professionals in various disciplines have been among the hottest employment commodities. Organizations in all market sectors often have been compelled to pay significant premiums relative to other staff and to take other steps to attract or retain qualified IT staff. In the NTEN survey, respondents were asked if they were currently utilizing any targeted recruiting or retention practices for IT professionals that are not being used for other staff positions. The majority (57%) indicated they were not. Among those organizations utilizing targeted approaches, the most common considerations included offering higher pay scales for IT staff, telecommuting opportunities, alternative/flexible work schedules and professional development opportunities.

A recent Chronicle of Philanthropy article painted a picture of an even softer market for IT professionals, suggesting that nonprofit organizations nationwide seeking to hire IT staff are encountering a more than adequate supply of qualified candidates — and a surplus of overqualified individuals. The Chronicle article points out a very important consideration given these market dynamics: nonprofit employers should “find workers who will serve their needs, embrace their missions — and also stay at their organizations when the job market thaws.” The concern is that as the job market improves, qualified or overqualified individuals who lack commitment to nonprofit missions might leave for higher salaries.

Your Next Move?

In addressing IT staffing needs, organizations should:

  • Carefully consider needs. Ensure the organization is able to explore and utilize current and emerging technologies.
  • Proceed with caution when hiring. Seek IT professionals who fit the organization’s culture and will remain committed to the organization and its mission as the job market improves.
  • Focus on development and retention. Identify and implement attractive and relatively low-cost practices including professional development and flexible work schedules.

What has your organization’s recent experience been with recruiting and retaining IT personnel? Does your organization have the talent needed to take advantage of the full potential of today’s technologies?

This post originally appeared on the Mission Connected Blog on April 27, 2010.

Creative Commons License photo credit: KaVass

San Diego Nonprofit Human Resources Management Symposium

California, here I come!

I’m excited about participating in the San Diego Nonprofit Human Resources Management Symposium on Wednesday, June 16th, 2010.  The event is sponsored by the Institute for Nonprofit Education and Research, part of the University of San Diego‘s School of Leadership and Education Sciences, and will take place on the USD campus.

Nonprofit Employment Trends

I look forward to participating in a panel discussion framed around the results of the recently completed 2010 Nonprofit Employment Trends Survey.  This survey, conducted jointly by the Caster Family Center for Nonprofit and Philanthropic Research and Nonprofit HR Solutions, examines the employment practices of over 500 nonprofit organizations nationwide.  Our discussion will focus on key findings including staff size and projected growth for 2010-2011, recruitment strategies and budgeting, key staffing challenges, and staffing resource management.

The Path to Pay for Performance

Following the panel discussion, I am conducting a seminar which will guide organizations in preparing for, developing, implementing, and maintaining effective, performance-based salary programs.  We will examine the rationales, prerequisites, steps, and tools for a successful program, and participants will have the opportunity to ask questions about implementing pay for performance in their own organization.

Update: Click here to view the presentation

Other panelists and presenters at the symposium include:

Click here for more information and to register for the symposium.

I hope to see you there!

PS:  Nonprofit HR Solutions is also the force behind the 2010 Nonprofit Human Resources Conference in Washington, DC this October.  I look forward to attending and presenting there as well.

Photo credit: SD Dirk Creative Commons License

NYC Nonprofit Jobs 5/23/10

Much like the occasional baseball game, last week’s scheduled edition of this weekly feature fell victim to a rain delay! So in a bit of a double-header, this week’s roundup of interesting nonprofit sector job openings in and around New York City from my Twitter stream, clients, network, and other sources not only includes a baker’s dozen of individual job openings, but also spotlights six major nonprofits in the city who are currently recruiting for multiple positions.
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Development in Demand: Challenges For Fundraising Professionals & Employers

For the vast majority of the country’s more than 1.2 million registered 501(c)(3) organizations, the development function and fundraising professionals have always been of critical importance.

Today, while the profession itself faces challenges on a number of fronts, organizations face rising demand for qualified development professionals, the need to maximize their return on investment in fundraising staff and pressure to intensify efforts to attract and retain successful fundraisers.

The Landscape

Recent years reflect significant expansion of the nonprofit sector with the number of registered 501(c)(3) organizations increasing by 90% from 2006 to 2009. Given the current economic climate, these organizations are competing for fewer charitable dollars as individual, corporate and foundation giving have declined. According to a study released last month by the Association of Fundraising Professionals, 57% of American and Canadian nonprofits received less or the same giving dollars in 2009 compared to 2008.

While most organizations are, at best, cautiously optimistic that the economy will improve in 2010, it is reasonable to assume that charitable giving will lag behind any economic improvement. Foundation giving, in particular, is expected to remain flat in 2010 and improve only slightly in 2011 according to a recent Foundation Center report. Government funding for many organizations, particularly at the state level, has also significantly declined. Completing the perfect storm, the recession has led to increased demand for services from many nonprofits.

Changing Field

As if the economic landscape wasn’t challenging enough, fundraising professionals also increasingly find themselves in need of broader skill sets. A recent Chronicle of Philanthropy article summarizes the views of executive recruiters and fundraising experts who say that people skills alone no longer make for a successful fundraiser. Instead, emerging trends will create demand for development professionals who also possess entrepreneurial ability and spirit, who have cross-cultural and generational knowledge and who are strategic, analytical and technologically savvy.

Demand Rises

All of these forces combine to increase the demand for qualified fundraising professionals, and the job market for such positions appears to be on the rebound at least in some markets. The Association for Fundraising Professionals reports that listed job openings for fundraisers have increased every month since January and are now at November 2007 (pre-recession) levels. The job market is expected to continue to loosen especially for seasoned, broadly skilled development pros with a track record of success.

It Takes Money…

While development professionals are essential to a nonprofit’s survival, each fundraising position hired represents a significant organizational investment. The following table details the current median base salary among all organizations nationwide according to salary.com:

According to survey results released earlier this month by the Association of Fundraising Professionals, the median salary for all fundraisers nationwide was $66,000 in 2009, an increase of 3.9% from 2008. The survey found that highest salaries were paid to development professionals working for consulting firms, with a median salary of $80,000. Among charitable organizations, the highest median salary levels were found among fundraisers for educational institutions ($71,200), hospitals and medical centers ($71,000) and other health organizations ($67,000).

None of these figures include the additional expenses related to any bonus or incentive compensation, statutory and other benefits, and taxes.

Keeping Finders

As with any position, turnover brings even higher costs. Penelope Burk, a Chicago-based fundraising consultant, estimates it costs 65% to 83% of a fundraiser’s annual salary to replace him or her. In a presentation at the Association for Fundraising Professional’s annual meeting last week, she also agreed that turnover among fundraisers will increase as the economy improves previewing findings from recent research that suggest 48% of the 1,200 development professionals she surveyed would leave their current jobs for higher pay.

Ms. Burke reasons that this finding may provide an argument for organizations to increase rewards for top-performing fundraisers, but she also suggests other strategies for their retention including increasing their managerial responsibilities, creating succession plans and offering more flexibility and other non-monetary benefits.

In light of the economic and charitable giving climate, the changing nature of the development profession, and the need to compete for qualified talent:

  • What demands face your organization’s fundraising function and professionals?
  • Have your organization’s development staffing levels or needs changed?
  • What is your organization doing to attract and retain high-performing fundraisers?

A version of this post originally appeared on the Mission Connected Blog on April 20, 2010.

Creative Commons License photo credit: nDevilTV